Answers to the questions we are asked most. If yours is not here, email support@trackreels.io and a human will reply.
Recruiters search by event, graduation year, state and mark. Fill in every field on your profile and post at least one reel with a verified mark, because profiles with video and a legal wind reading come up first. Your page is public at trackreels.io/yourusername, so you can put that link straight in an email or a bio.
You can message any recruiter on the site from a free account, and you can start as many conversations as you like. The cap is on conversations where a recruiter has written to you, and a coach replying to your own message counts exactly the same as a coach writing first. The first three of those conversations stay open and every later one locks until you upgrade. Premium keeps every recruiter conversation open, however many coaches write in.
MP4, WebM, MOV or M4V. Free accounts get clips up to 30 seconds, premium up to 5 minutes. You can also paste a link from YouTube, TikTok, Instagram, X or Facebook and we will embed it, which counts toward your upload allowance the same as a direct upload.
On a track event you pick the timing method at upload, FAT or hand, and it is printed on the reel next to the mark, so a coach always knows which one they are reading. A throw or a jump is measured with a tape, so it carries no timing method. Adding the meet name, the date and a link to the official results puts the meet sheet one click away on the reel, so a coach can check the mark against it. Sprint, hurdle and horizontal jump marks with a tailwind over +2.0 m/s are kept on your profile but labeled windy and left off the leaderboards, the same standard college coaches apply. A moderator review of your marks is what Verified Premium adds, and the Golden Spikes badge is only granted if they check out.
Everything is scanned before it goes live. Anything the scan is unsure about goes to a human instead of being published or deleted, and that review is usually done within a day. If it was held by mistake it will be published with no mark against your account.
Settings has both. Canceling keeps your profile and reels and just drops you to the free limits at the end of the billing period. Deleting removes your profile, reels and messages for good, and we cannot undo it.
Yes. Recruiter messages respect NCAA contact windows by division, and if you are under 13 we require a parent or guardian on the account. Coaches see the same rules on their side.